Refund policy
Scope of the Policy
This policy applies to all purchases made from I Culture either in store or on our website https://icultureshop.com/.
By completing a purchase, you agree to this policy.
Exceptions
All sales are final. Refunds will only be issued in the following cases:
- Products are defective or damaged when delivered.
- Items delivered are not as described on the website.
To qualify, you must report issues within 2 days of delivery with photographic proof of the problem.
Items Without Exceptions
Certain products and services are not eligible for refunds under any circumstances, including, but not limited to:
- Custom made or personalized items.
- Perishable goods.
- Digital downloads.
Eligibility for Exchanges
If a product does not meet your expectations, we may offer an exchange under certain conditions. Items must be unused, in their original packaging, and returned within 2 days.
Shipping Costs
Shipping costs are non-refundable unless the item was damaged in transit or the wrong item was shipped. Customers are responsible for return shipping fees unless otherwise agreed upon in writing.
Time Frame for Reporting Defects
All issues, such as defects or damage, must be reported within 2 days of receipt of the product to be eligible for resolution.
How to Submit a Request
To report a problem or request an exchange, please contact us at founders@icultureshop.com or https://icultureshop.com/pages/contact with your order number and details.
Policy Changes
I Culture reserves the right to update this policy at any time. Please review it regularly.